An operations manual, also called standard operating procedure, is a document describing the standard operating procedures of a program. It focuses on explaining the steps needed to conduct the activities of the program efficiently. It also outlines the goals and the resources needed for the program.
This toolkit is useful when an organisation:
In eight steps we will help you to break the processes of a program into manageable parts. Here you’ll find a step-by-step guide, tools, examples and other resources for making an operations manual.
Know how:
Example:
Tools: