Setting up Administrative Systems


Administrative systems refer to systems and processes for filing and record keeping, office correspondence, visitor and phone call management, internal communication, financial management and other administrative duties. Those systems should be understood and followed by all staff members to ensure a smooth functioning of your organisation.


This toolkit is useful for your organisation when you:

  • need to set up a basic administrative system.
  • want to improve the existing administrative system(s), in order to be more efficient and use human resources and time in an effective manner.
What you can expect

In six steps this toolkit guides you in implementing or improving one or more administrative systems in your organisation. Here you’ll find a step-by-step guide, tools, examples and other resources for setting up administrative systems.

What you get  
Know how:
  • an overview of setting up an administrative system step-by-step
  • an organisation letterhead
  • a phone call management and etiquette guide
  • a checklist to identify the needs for different administrative systems in your organisation
This toolkit is largely based on the learning materials of the Atma Network
The purchase of these materials was co-funded by Edukans.

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Change the Game Academy e-learning courses Local Fundraising, Mobilising Support, toolkits, examples and resource center by Wilde Ganzen Foundation is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.