Step 1: Establish need

The step-by-step guide can be printed at the last page of 'Know How'. To get there you need to go through each step by clicking the blue arrow on the righthand side of the menu.

• Acknowledge that while capable of leading an organisation, there are areas where the leader needs support and develop skills. 
• Watch this excellent video in which Simon Sinek, famous for his vision on leadership, explains why emphaty and perspective are necessary skills for leaders. He also talks about the difficulty many leaders have with dealing with the younger employees (‘millennials’).

Harish Devarajan, Leadership consultant and Ex VP HR, Unilever talks about the need for leaders to develop and demonstrate empathy in order to improve their performance and effectiveness.