Phase II: Conducting the CSC with the community

to be carried out with service users

Community Score Card:

• Community level assessment of priority issues in one village – what are the barriers to delivery of quality services
• Develop indicators for assessing priority issues
• Complete the Community Score Card by scoring against each indicator and giving reason for the scores
• Generate suggestions for improvement

Group consolidation meeting:

• Feedback from process
• Consolidate scores for each indicator to come up with representative score for entire village
• Consolidate community priority issues and suggestions for improvement