For the service user (e.g., the community): The CSC helps service users give systematic and constructive feedback to service providers about their performance.
For the service provider (e.g., government agencies/institutions): The CSC helps government institutions learn directly from communities about which aspects of their services and programs are working well and which are not. The information it generates will enable power holders to make informed decisions and policy choices and implement service improvements that respond to citizens’ rights, needs and preferences.
