Who can use the Community Score Card?

 

• Government institutions on various levels, from central ministries, to local assemblies, district staff and government agencies.
• Non-governmental organisations (national and international) operating in various sectors such as health, agriculture, education, gender, governance and rights.
• Community-based structures such as Health Centre Committees and Village Development Committees; and Community-based organisations such as women groups and home-based care groups.
• Community committees whose responsibility it is to represent their constituents in the community (e.g., village health committees, village development committees, village AIDS committees, etc.).

The community score card (CSC) process can be initiated by a community structure such as a winter cropping group or the health centre committee to assess the services provided by the ministries of agriculture and health, respectively.

The CSC process can be part of a government institution's monitoring and evaluation system. For example, medical assistants in a health centre can lead a community process that gives different groups the opportunity to discuss the quality of and access to the health centre's services. The health centre can then use the information to identify gaps and improve its services where necessary.

Non-governmental organisations and community-based organisations can also use the score card to enable project beneficiaries/clients to monitor and evaluate their projects and services.