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Module 5: Communication skills

Resources

Audience profiling matrix

This tool will help you understand the profile of your audience better:
Audience profiling matrix

Prepare your interview

This download contains some tips for preparing an interview:
Prepare your interview

Interviewing special groups

Additional resources on how to make an interview:
Interviewing special groups

Format complaint letter

Template complaint letter

Negotiation rules

Negotiation rules

Planning and preparing a lobby visit

Checklist lobby visit